Shipping & Returns Policy

Last updated: 28 August 2026

This policy explains order processing, shipping, delivery, return eligibility, and return handling for purchases made through Cyril Tools.

Shipping coverage

Delivery is currently available to serviceable addresses within India. Availability depends on the destination postal code, courier coverage, parcel dimensions, product restrictions, and operational capacity.

Destination serviceability and available courier estimates may be checked during checkout using the delivery postal code and current parcel details. A displayed estimate can change before payment when cart contents, address information, parcel measurements, or courier availability changes.

Shipping providers

Logistics are facilitated through Shiprocket and supported courier partners. Courier selection may vary according to destination, serviceability, parcel characteristics, cost, and operational requirements.

Order processing and dispatch

Processing begins after successful payment confirmation, order verification, and stock verification. Dispatch is generally completed within 1–3 business days, excluding Sundays, public holidays, and exceptional operational circumstances.

Promotional events, high order volumes, inventory verification, supplier delays, or circumstances outside reasonable control may extend processing time. A customer will be contacted when a material delay is identified.

Estimated delivery time

Typical delivery within India is 2–10 business days after dispatch. An estimate is not a guaranteed delivery date. Destination, courier operations, weather, holidays, natural events, transportation disruption, or local restrictions may affect delivery.

Shipping charges

Any applicable shipping charge is displayed during checkout before payment.

Free standard shipping applies to eligible orders valued at ₹499 or above. A lower-value order may incur a charge based on destination, parcel dimensions, weight, and courier service. Promotional thresholds may change, but the checkout amount shown before payment is the amount applicable to that order.

Tracking

Tracking details are provided after shipment when supported by the assigned courier. Available shipment status, courier information, and tracking references may also appear in the signed-in order page or account notification. The first tracking event may take time to appear after handover.

Delivery information

The customer must provide a complete address, correct postal code, accurate recipient name, and reachable mobile number. Incorrect or incomplete information may cause delay, failed delivery, additional charges, or return to origin.

Failed delivery and return to origin

A parcel may be returned when delivery fails because of an incorrect address, repeated unsuccessful attempts, recipient refusal, or inability to contact the recipient. A re-dispatch request may require payment of an additional shipping charge.

Damaged, missing, or incorrect delivery

A damaged parcel, missing item, or incorrect product should be reported as soon as reasonably possible after delivery. Photographs or video showing the outer package, shipping label, internal packaging, received product, and visible damage may be requested for verification.

Return eligibility

A return may be considered for an incorrect product, verified transit damage, verified manufacturing defect, or missing item. The request should generally be submitted within 7 calendar days from delivery unless the product page specifies another period. An eligible signed-in customer can submit the request from the relevant account order page; the Contact page remains available when account access is unavailable.

An eligible return must be unused and unmodified, include supplied accessories and components, and retain original packaging where reasonably possible. Damage caused by misuse, accidental handling, incorrect installation, unauthorised repair, or modification is not eligible.

Hygiene-sensitive products, digital items, custom-made products, clearance items, consumables, or products with another stated restriction may be non-returnable. A product-specific exclusion will be displayed on the relevant product page where applicable. Statutory rights remain unaffected.

Return shipping

Return instructions are provided after approval. Return shipping for a verified incorrect shipment, manufacturing defect, or transit-damaged product is arranged or reimbursed as stated in the approval. Shipping cost for another approved return may remain the customer's responsibility unless applicable law requires otherwise.

Inspection and refund

A returned product is inspected after receipt. An approved refund is processed to the original payment method subject to payment-provider and banking timelines. Original shipping, courier, payment-processing, or service charges may be non-refundable unless the issue resulted from a Cyril Tools error or applicable law requires reimbursement.

Policy updates

This policy may be revised to reflect logistics, operational, product, or legal changes. The date above identifies the latest published revision.