Shipping & Returns Policy

Last updated: 18 July 2026

This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and returned for purchases made through Cyril Tools.

Shipping Coverage

Cyril Tools currently ships to serviceable addresses within India. Delivery availability depends on the destination postal code, courier coverage, parcel dimensions, and operational availability.

International shipping may be introduced in the future where supported.

Shipping Partner

Shipping and logistics are facilitated through Shiprocket and its supported courier partners. The courier selected for an order may vary depending on service availability, destination, parcel characteristics, and operational requirements.

Order Processing

Orders are processed after successful payment confirmation and product availability verification.

Orders are generally prepared for dispatch within 1–3 business days, excluding Sundays, public holidays, or exceptional operational circumstances.

Processing times may vary during promotional events, holidays, high order volumes, inventory verification, or unforeseen operational delays.

Delivery Time

Typical delivery within India is 2–10 business days after dispatch.

Delivery times may vary depending on:

• Delivery location
• Courier operations
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Other circumstances beyond reasonable control

Estimated delivery dates are provided for reference only and are not guaranteed.

Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before an order is confirmed.

Free standard shipping is available for eligible orders with a total order value of ₹499 or above. Orders below ₹499 may incur shipping charges based on the delivery location, parcel size, weight, and courier service.

Shipping promotions, eligibility criteria, or minimum order values may be revised periodically.

Order Tracking

Tracking information is provided after shipment whenever supported by the courier service.

Tracking updates are generated by the respective courier partner and may require time to appear after the parcel has been handed over for delivery.

Delivery Address

Customers are responsible for providing:

• Complete delivery address
• Correct postal code
• Accurate recipient name
• Reachable mobile phone number

Incorrect or incomplete delivery information may result in shipment delays, unsuccessful delivery attempts, additional courier charges, or return of the shipment.

Failed Delivery

If delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the parcel, or inability to contact the recipient, the shipment may be returned by the courier.

Where re-dispatch is requested, additional shipping charges may apply.

Damaged, Missing, or Incorrect Deliveries

If a parcel is received in a damaged condition, contains missing items, or an incorrect product is delivered, the issue should be reported as soon as reasonably possible after delivery.

Supporting photographs of the shipping package, shipping label, received product, and visible damage may be requested to assist with verification and resolution.

Return Policy

Return requests are accepted only for eligible products and qualifying circumstances.

Returns may be considered for:

• Incorrect product delivered
• Product damaged during transit
• Verified manufacturing defect
• Missing items within the shipment

Return requests should generally be submitted within 7 calendar days from the date of delivery unless a different period is specified on the respective product page.

Returned products should:

• Be unused and unmodified
• Be returned in the original packaging where reasonably possible
• Include all supplied accessories, manuals, and components
• Not show signs of misuse, accidental damage, or unauthorised repair

Certain products may not be eligible for return due to hygiene reasons, digital delivery, custom-made products, clearance items, consumables, or other applicable restrictions. Any such exclusions will be stated on the relevant product page where applicable.

Return Shipping

Where a return is approved due to an incorrect shipment, confirmed manufacturing defect, or verified transit damage, return shipping instructions will be provided.

For returns not resulting from an error by Cyril Tools, return shipping costs may be the responsibility of the customer unless otherwise stated.

Refunds

Returned products are inspected after receipt.

Where a return is approved, refunds are generally processed through the original payment method within a reasonable period, subject to payment provider and banking timelines.

Shipping charges, courier fees, payment processing fees, or other service charges may not be refundable unless required by applicable law or where the return results from an error by Cyril Tools.

Policy Updates

This Shipping & Returns Policy may be updated periodically to reflect operational changes, logistics providers, legal requirements, or service improvements. The Last updated date will be revised whenever material changes are published.