Privacy Policy

Last updated: 18 July 2026

This Privacy Policy explains how Cyril Tools collects, uses, stores, and protects personal information when the website is accessed, an account is created, an order is placed, customer support is contacted, or any services provided by Cyril Tools are used.

Information Collected

Depending on the services used, Cyril Tools may collect the following information:

• Name
• Email address
• Mobile phone number
• Account information
• Billing and delivery address
• Order and transaction details
• Customer support enquiries
• Product reviews or feedback submitted voluntarily
• Device, browser, operating system, IP address, and basic usage information required for security, diagnostics, and website operation

Only information reasonably required to provide services, process orders, or comply with legal obligations is collected.

How Information Is Used

Personal information may be used for the following purposes:

• Account registration and management
• Order processing and fulfilment
• Payment verification
• Shipping and delivery coordination
• Customer support and service communication
• Website security and fraud prevention
• Website performance monitoring and service improvements
• Accounting, taxation, auditing, and legal compliance
• Responding to enquiries and customer requests

Information is processed only for legitimate business purposes related to the operation of Cyril Tools.

Account Information

Account information is used to provide access to customer features such as order history, saved addresses, wishlists, and other account-related functionality. Customers are responsible for maintaining the confidentiality of their account credentials.

Service Providers

Certain services are provided through trusted third-party providers. Personal information may be shared only where reasonably necessary for services including:

• Payment processing
• Website hosting
• User authentication
• Order fulfilment
• Shipping and logistics
• Email delivery
• Analytics and website performance monitoring
• Security and fraud prevention
• Accounting and legal compliance

Each provider receives only the information required to perform the requested service.

Cyril Tools does not sell, rent, or trade personal information.

Payments

Online payments are processed by authorised payment service providers. Payment card details, banking credentials, and UPI credentials are processed directly by the payment provider.

Cyril Tools does not store complete debit card, credit card, banking, or UPI credentials on its servers.

Cookie Policy

Cyril Tools uses essential cookies and browser storage required for normal website operation.

These technologies may be used to support:

• Customer login sessions
• Shopping cart functionality
• Wishlist features
• Website security
• User preferences
• Cookie notice acknowledgement
• Basic website functionality

Essential cookies are required for the proper operation of the website and are not used by Cyril Tools for advertising purposes or for selling personal information.

If browser cookies or local storage are cleared, or a different browser or device is used, previously saved preferences may need to be configured again.

Analytics

Anonymous technical information may be collected to understand website performance, identify technical issues, improve usability, and maintain service reliability. This information is analysed in an aggregated form wherever reasonably possible and is not intended to identify individual users.

Information Security

Reasonable administrative, technical, and organisational safeguards are implemented to help protect personal information against unauthorised access, alteration, disclosure, or destruction.

Although reasonable security measures are maintained, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, complete transactions, maintain business records, resolve disputes, comply with legal obligations, or enforce applicable agreements.

When information is no longer required, appropriate measures are taken to securely remove or anonymise it where reasonably practicable.

Customer Rights

Subject to applicable law, customers may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible personal information
• Withdrawal of consent where applicable
• Clarification regarding the processing of personal information

Requests are reviewed in accordance with applicable legal requirements.

Children's Privacy

The website is not intentionally directed toward children under the age required by applicable law to provide independent consent. If personal information relating to a child is identified as having been collected unintentionally, reasonable steps may be taken to remove that information where appropriate.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business operations, website functionality, legal requirements, or service providers. The "Last updated" date will be revised whenever material changes are published.