Refund & Cancellation Policy

Last updated: 28 August 2026

This policy explains order cancellation, payment failure, return-related refunds, and refund processing for purchases made through Cyril Tools.

Payment confirmation

Online payments are handled by authorised payment providers using the methods displayed at checkout. Complete card, banking, and UPI credentials are processed by the relevant provider and are not stored on Cyril Tools servers.

An order is confirmed only after successful payment authorisation, payment-provider confirmation, product availability verification, and any required security review.

Cancellation before dispatch

A cancellation request may be accepted before dispatch while fulfilment can still be stopped. An eligible signed-in customer can submit a request from the relevant account order page. Submission records the request for review and does not guarantee approval. A request submitted after packing or courier handover may no longer be cancellable.

An eligible prepaid cancellation is refunded to the original payment method. An order that cannot be fulfilled because of unavailable stock, a material pricing error, delivery restrictions, or another operational reason is cancelled with an applicable refund.

After dispatch

Cancellation is generally unavailable after dispatch. An eligible issue after delivery is handled under the published Shipping & Returns Policy. Refusal of delivery does not automatically create refund eligibility and may result in return-to-origin charges.

Refund eligibility

A refund may apply to:

An eligible cancellation accepted before dispatch
An approved return after required inspection
An order that Cyril Tools cannot fulfil
A duplicate or verified excess payment
A circumstance requiring a refund under applicable law

Refund initiation and timing

An eligible refund is generally initiated within 7 business days after cancellation approval or successful return inspection, as applicable. The time required for the amount to appear depends on the bank, card issuer, UPI provider, or payment service provider.

A refund is normally sent to the original payment method. Another destination is not used unless required by the payment provider or applicable law.

Failed, pending, or debited payments

A failed, declined, pending, cancelled, user-dropped, or unverified payment does not create a confirmed order. The checkout status page may continue reconciling a recent payment attempt with the payment provider. If an amount is debited without successful order confirmation, reversal or refund timing is controlled initially by the payment provider and bank settlement process. Support may request a transaction reference to assist with verification.

Non-refundable amounts

Shipping, return-shipping, payment-processing, or service charges may be non-refundable where the service has already been provided, unless the issue resulted from a Cyril Tools error or applicable law requires reimbursement.

Request information

A cancellation or refund enquiry should include the order reference, registered contact information, reason for the request, and supporting images or transaction details where relevant. Requests may be submitted through the account order page or Contact page.

Statutory rights

Nothing in this policy limits a consumer right or remedy that cannot lawfully be excluded.

Policy updates