Refund & Cancellation Policy

Last updated: 16 July 2026

Refunds and cancellations are available. Refunds are available for eligible returns and eligible prepaid cancellations. Orders may be cancelled before dispatch, subject to the conditions below.

This Refund & Cancellation Policy explains how order cancellations and refunds are handled for purchases made through Cyril Tools.

Refunds

Refunds are available for:

• Eligible order cancellations before dispatch
• Approved returns
• Orders that cannot be fulfilled
• Other circumstances where a refund is required under applicable law

Approved refunds are initiated after cancellation approval or after the returned product has been received and verified, where applicable.

Cyril Tools aims to initiate eligible refunds within 7 business days of approval.

The actual time required for the refunded amount to appear depends on the respective bank, card issuer, UPI provider, or payment service provider.

Refunds are generally processed using the original payment method used for the purchase.

Order Cancellation

Orders may be cancelled before dispatch, provided processing and shipment have not been completed.

Once an order has been dispatched, cancellation is generally no longer possible. Eligible requests after dispatch will be handled in accordance with the Shipping & Returns Policy.

Where an eligible prepaid order is cancelled before dispatch, the refund will be processed through the original payment method.

Online Payments

Online payments are accepted through the payment methods made available during checkout after payment services are activated.

Payments are processed securely through authorised third-party payment service providers. Cyril Tools does not store complete debit card, credit card, net banking, UPI credentials, or other sensitive payment information on its servers.

An order is considered confirmed only after:

• Successful payment authorisation
• Payment confirmation from the payment provider
• Product availability verification
• Internal order verification where applicable

If payment cannot be successfully completed or verified, the order may not be processed.

Returns

Return eligibility, return procedures, replacement requests, and return conditions are governed by the published Shipping & Returns Policy.

Customers are encouraged to review that policy before placing an order.

Failed or Unsuccessful Payments

If an online payment fails, is declined, or cannot be verified, no order will be created until successful payment confirmation is received.

If an amount is debited but the order is not successfully confirmed, the transaction will be handled in accordance with the payment provider's settlement process. Where applicable, the amount will be automatically reversed or refunded by the respective payment provider or bank.

Policy Updates

This Refund & Cancellation Policy may be updated periodically to reflect operational changes, payment provider requirements, legal obligations, or service improvements. The Last updated date will indicate the most recent revision.

Return eligibility

Contact Cyril Tools within 3 calendar days of delivery if an item is damaged, defective, incorrect, or significantly different from its description. Eligible items must be unused and returned with their original packaging, supplied accessories, and documents.